Your All-in-One
Solutions Partner
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All the answers, right when you need them
That’s why our clients trust Minder™ – a flexible, fast-response service designed to keep your COINS platform running smoothly, while giving your internal teams the freedom to focus on what matters.
Whether you’re dealing with everyday BAU queries, access changes, new KCo setups, upgrade regression testing or project requests – our dedicated and friendly front-line consultants are here to help. With deep, real-world COINS knowledge, we’ll resolve your challenges quickly and cost-effectively.
Fast, expert ERP software support for everyday tasks and challenges.
Minder™ is more than support – it’s a partnership that evolves with your business.
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What our clients say…
Our clients are at the heart of everything we do. Here’s what they say about working with HISL and the difference our support and expertise has made to their businesses.
As promised, I’d like to introduce you to HISL (Henley Information Systems) – we genuinely cannot recommend them highly enough. Over the past 18 months, they have expertly supported us through several major change projects that have been transformational for our Group.
Their Minder service has also given our accounts function real confidence. Issues and queries are addressed almost immediately, and the impact has been clear and positive across the team.
HISL are the safety net every business with complex systems needs.
As a fast-moving MEP contractor, we can’t employ a full-time in-house expert – but HISL’s Minder service gives us the right level of expertise and responsive support. Their technical knowledge is outstanding and communication is always clear and easy to engage with.
As an example… One of our key modules had been down for two days. We contacted HISL for the first time – and they resolved it in under 20 minutes. Can’t recommend them highly enough.
Spotlight on Minder:
What Sets Us Apart
Minder™ is more than support – it’s peace of mind. Our approachable team are here whenever you need them, resolving day-to-day issues quickly and leaving you in a stronger place than where you started.
All-in-One COINS Support
Covering everything from the basics to the bespoke.
Rapid Response Times
Critical issues resolved quickly, with minimal disruption.
Friendly, Knowledgeable Experts
Real people, real experience, real results.
Tailored to You
Scalable support whether you’re an SME or national contractor.
BAU & Project Support
Helping you with daily tasks and long-term goals.
Free Your IT Team
We handle COINS so they can focus on strategy.
Want to find out more?
Get in Touch'HISL DRISL' – Our Sweet Tradition
Several years ago, we hosted a tea party to raise awareness for breast cancer, and the unexpected star of the day was a humble slice of lemon drizzle cake. It quickly became more than just a sweet treat – when we realised ‘drizzle’ rhymes with ‘HISL’, the idea stuck. From that moment, the ‘HISL DRISL’ was born.
What started as a bit of light-hearted fun has grown into a small but meaningful tradition. Over the years, the ‘HISL DRISL’ has been sent out to customers to celebrate all sorts of occasions – from welcoming them onto the Minder™ Service, to marking project milestones, to simply saying thank you. It’s a playful reminder that while we take our work seriously, we also believe in keeping things personal, thoughtful, and memorable.
Resources & Information
We’ve pulled together helpful guides, downloads and FAQs so you have the tools and information you need, right when you need them.
Featured Case Studies
Rapid Response to Unlock COINS Access for a Regional Contractor
A contractor faced urgent login and access issues that disrupted operations. HISL delivered immediate fixes through its Minder™ service, restoring ...
Read MoreEmergency COINS Support for a National M&E Services Provider
A mechanical and electrical services provider faced a critical system outage. HISL’s Minder™ team rapidly diagnosed and resolved the issue, restori...
Read MoreGet in touch
with HISL
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