Support team member with headset assisting clients from behind a computer screen.
Minder™ by HISL

Your All-in-One
Solutions Partner

Minder™ by HISL

All the answers, right when you need them

That’s why our clients trust Minder™ – a flexible, fast-response service designed to keep your COINS platform running smoothly, while giving your internal teams the freedom to focus on what matters.

Whether you’re dealing with everyday BAU queries, access changes, new KCo setups, upgrade regression testing or project requests – our dedicated and friendly front-line consultants are here to help. With deep, real-world COINS knowledge, we’ll resolve your challenges quickly and cost-effectively.

Fast, expert ERP software support for everyday tasks and challenges.

Minder™ is more than support – it’s a partnership that evolves with your business.

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Active Customers
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Tickets Resolved
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Regression Test Cycles
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Testimonials

What our clients say…

Our clients are at the heart of everything we do. Here’s what they say about working with HISL and the difference our support and expertise has made to their businesses.

As promised, I’d like to introduce you to HISL (Henley Information Systems) – we genuinely cannot recommend them highly enough. Over the past 18 months, they have expertly supported us through several major change projects that have been transformational for our Group.

Their Minder service has also given our accounts function real confidence. Issues and queries are addressed almost immediately, and the impact has been clear and positive across the team.

National Group of Construction companies

IT Manager

HISL are the safety net every business with complex systems needs.

As a fast-moving MEP contractor, we can’t employ a full-time in-house expert – but HISL’s Minder service gives us the right level of expertise and responsive support. Their technical knowledge is outstanding and communication is always clear and easy to engage with.

As an example… One of our key modules had been down for two days. We contacted HISL for the first time – and they resolved it in under 20 minutes. Can’t recommend them highly enough.

MEP Contractor

Financial Director

Spotlight on Minder:
What Sets Us Apart

Minder™ is more than support – it’s peace of mind. Our approachable team are here whenever you need them, resolving day-to-day issues quickly and leaving you in a stronger place than where you started.

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All-in-One COINS Support

Covering everything from the basics to the bespoke.

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Rapid Response Times

Critical issues resolved quickly, with minimal disruption.

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Friendly, Knowledgeable Experts

Real people, real experience, real results.

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Tailored to You

Scalable support whether you’re an SME or national contractor.

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BAU & Project Support 

Helping you with daily tasks and long-term goals.

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Free Your IT Team

We handle COINS so they can focus on strategy.

Want to find out more?

Get in Touch
HISL DRISL Cake Client Gifts
More than just cake…

'HISL DRISL' – Our Sweet Tradition

Several years ago, we hosted a tea party to raise awareness for breast cancer, and the unexpected star of the day was a humble slice of lemon drizzle cake. It quickly became more than just a sweet treat – when we realised ‘drizzle’ rhymes with ‘HISL’, the idea stuck. From that moment, the ‘HISL DRISL’ was born.

What started as a bit of light-hearted fun has grown into a small but meaningful tradition. Over the years, the ‘HISL DRISL’ has been sent out to customers to celebrate all sorts of occasions – from welcoming them onto the Minder™ Service, to marking project milestones, to simply saying thank you. It’s a playful reminder that while we take our work seriously, we also believe in keeping things personal, thoughtful, and memorable.

Resources & Information

We’ve pulled together helpful guides, downloads and FAQs so you have the tools and information you need, right when you need them.

Minder Projects

Featured Case Studies

Minder™ Service Case Study

Rapid Response to Unlock COINS Access for a Regional Contractor

A contractor faced urgent login and access issues that disrupted operations. HISL delivered immediate fixes through its Minder™ service, restoring ...

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Minder™ Service Case Study

Emergency COINS Support for a National M&E Services Provider

A mechanical and electrical services provider faced a critical system outage. HISL’s Minder™ team rapidly diagnosed and resolved the issue, restori...

Read More

Get in touch
with HISL

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Send Us an Email

We'd love to hear from you! Please feel free to reach out to us via mail.

[email protected]
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Give Us a Call

We're here to help! Don't hesitate to reach out to us by phone.

+44(0)330 995 0200

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