It’s been quite a year to say the least, and I think most of us are very glad to get to the end and look forward – with some hope – into 2021. Fortunately, at HISL, we have been able to operate without interruption during the pandemic and have continued to support COINS customers.
Covid-19 has turned many of us into remote workers and it’s been a pleasure to keep both new and existing customers on track with our COINS Minder Service. Our HISL team provide advice and guidance via a dedicated online portal and phone number to resolve issues such user access and COINS processing issues, quickly and efficiently.
Throughout 2020 we have continued to work in close partnership with the COINS account team to ensure customers are making the most of their COINS investment. We have undertaken major client projects from full implementations to migrating customers to COINS OA. This can seem like a daunting prospect – particularly with remote working – but our expert team can ensure it runs smoothly and when the transition is complete, clients are invariably delighted; one recently told us “we should have done this four years ago!”.
We’ve also been encouraged to learn some new skills ourselves as a result of the lockdown, including hosting some virtual events and webinars. These were efficient and effective, but not so much fun as meeting face to face. Hopefully we’ll be able to deliver a mix of real and virtual events next year.
Very much on our radar as we look ahead to 2021 is the Reverse Charge VAT change which comes into effect in March. You may be relieved to hear that we have developed an end-to-end solution to ensure COINS customers can manage this adjustment with ease and we’ll be sending out updates about that early in the new year.
In the meantime, from everyone here at Henley Information Systems, we hope you enjoy the festive break and wish you a Happy and Healthy New Year!