Rapid Response to Unlock COINS Access for a Regional Contractor
A contractor faced urgent login and access issues that disrupted operations. HISL delivered immediate fixes through its Minder™ service, restoring system stability and access in under a month.
Industry Sector
Contracting
Company Size
200+
Project Duration
1 month
Service Provided
Minder™ Support
The Challenge
Access & Stability Issues
A contractor faced urgent login and access issues that left staff unable to use COINS effectively. Operations were at risk of grinding to a halt.
The Approach
Discovery
Assessed login issues and prioritised critical fixes
Rapid Issue Resolution
Enabled fast-tracked access to locked users via the Minder™ service
Stability Assurance
Stabilised systems through technical adjustments
Ongoing Support
Provided ongoing Minder™ support post-resolution
The Results…
Critical login issues resolved same day
User access restored across business
Client confidence in future system stability
Long-term support in place via Minder™
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