Minder™ Support Case Study

Rapid Response to Unlock COINS Access for a Regional Contractor

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A contractor faced urgent login and access issues that disrupted operations. HISL delivered immediate fixes through its Minder™ service, restoring system stability and access in under a month.

Client Overview

Industry Sector

Contracting

Company Size

200+

Project Duration

1 month

Service Provided

Minder™ Support

The Challenge

Access & Stability Issues

A contractor faced urgent login and access issues that left staff unable to use COINS effectively. Operations were at risk of grinding to a halt.

The Approach

Discovery

Assessed login issues and prioritised critical fixes

Rapid Issue Resolution

Enabled fast-tracked access to locked users via the Minder™ service

Stability Assurance

Stabilised systems through technical adjustments

Ongoing Support

Provided ongoing Minder™ support post-resolution

The Results…

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Critical login issues resolved same day

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User access restored across business

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Client confidence in future system stability

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Long-term support in place via Minder™

Minder™ Service

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