Rapid Response to Unlock COINS Access for a Regional Contractor
A contractor faced urgent login and access issues that disrupted operations. HISL delivered immediate fixes through its Minder™ service, restoring system stability and access in under a month.
Industry Sector
Contracting
Company Size
200+
Project Duration
1 month
Service Provided
Minder™ Support
The Challenge
Access & Stability Issues
A contractor faced urgent login and access issues that left staff unable to use COINS effectively. Operations were at risk of grinding to a halt.
The Approach
Discovery
Assessed login issues and prioritised critical fixes
Rapid Issue Resolution
Enabled fast-tracked access to locked users via the Minder™ service
Stability Assurance
Stabilised systems through technical adjustments
Ongoing Support
Provided ongoing Minder™ support post-resolution
The Results…
Critical login issues resolved same day
User access restored across business
Client confidence in future system stability
Long-term support in place via Minder™
Other Case Studies
Emergency COINS Support for a National M&E Services Provider
A mechanical and electrical services provider faced a critical system outage. HISL’s Minder™ team rapidly diagnosed and resolved the issue, restori...
Read More
COINS Consolidation for Leading UK Contractor
A leading UK contractor required a streamlined approach to consolidate COINS usage across multiple divisions. HISL implemented a unified structure,...
Read More
Emergency COINS Support for a National M&E Services Provider
A mechanical and electrical services provider faced a critical system outage. HISL’s Minder™ team rapidly diagnosed and resolved the issue, restori...
Read More
COINS Consolidation for Leading UK Contractor
A leading UK contractor required a streamlined approach to consolidate COINS usage across multiple divisions. HISL implemented a unified structure,...
Read MoreGet in touch
with HISL
"*" indicates required fields
Send Us an Email
We'd love to hear from you! Please feel free to reach out to us via mail.
[email protected]
Read our latest news
Live from Sky Sports Studios…
HISL’s Chairman Neil Duguid and Managing Director Eithne Rosenmeier (nee Gibney) recently stepped into the world of broadc...
Read More
Proud Sponsors of the Henley Town & Visitors’ Regatta
This summer, HISL was delighted to be one of the key sponsors of the Henley Town & Visitors’ Regatta a highlight of th...
Read More
Summer Vibes at HISL – Celebrating on the 8th Tee!
This summer, the HISL team made the most of our beautiful new office patio with a get-together that was all about good foo...
Read More
With HISL, You Can Have Your Cake and Eat It
At HISL, we believe great support should be both effective and enjoyable, which is why we’re proud to say that with us, yo...
Read More