Emergency COINS Support for a National M&E Services Provider
A mechanical and electrical services provider faced a critical system outage. HISL’s Minder™ team rapidly diagnosed and resolved the issue, restoring stability and providing long-term reassurance.
Industry Sector
Contracting
Company Size
200+
Project Duration
n/a
Service Provided
Minder™ Support
The Challenge
Urgent Stabilisation
A critical system outage left a services provider unable to operate key processes. The issue required urgent resolution to protect business continuity.
The Approach
Emergency Coordination
HISL’s Minder™ Service team coordinated a rapid response and diagnosed failing COINS module quickly
Deploy Fix & Monitor Stability
Tested and deployed emergency solution and continued to monitor stability and performance post-fix
Confidence Building
Development of the customer relationship helping them understand the benefits of the full Minder service to support their BAU use of COINS
The Results…
Critical issue resolved within hours
Business operations restored same day
Reduced downtime and disruption
Confidence restored in system stability
What our client said…
HISL are the safety net every business with complex systems needs.
As a fast-moving MEP contractor, we can’t employ a full-time in-house expert – but HISL’s Minder service gives us the right level of expertise and responsive support. Their technical knowledge is outstanding and communication is always clear and easy to engage with.
As an example… One of our key modules had been down for two days. We contacted HISL for the first time – and they resolved it in under 20 minutes. Can’t recommend them highly enough.
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