Henley Information Systems Ltd is an independent consultancy providing
expertise and advice to construction companies using COINS software.

Founded in 2007, Henley Information Systems Ltd (HISL) has grown steadily in customer base, employees, turnover and profits and is the only consultancy company to be appointed as Partner by COINS in the UK.

Our partnership with COINS provides us with the latest technical information and enables us priority access to specialists when required, without affecting your support arrangements with them.

HISL Consultants

Our team of consultants are recognised as likeable, reliable, knowledgeable and responsive to customer needs.  They have comprehensive product and industry knowledge and can help you achieve maximum functionality from your COINS investment.

As a collective, our team are recognised COINS experts with an aggregate of 50+ years of experience in implementing, supporting and consulting on COINS.


Are you looking for a new career opportunity based in Henley?

Currently located 5 minutes from the centre of Henley we are looking to add to our existing team
and have vacancies for;

Experienced Business Systems Consultant (Full or Part time)

Industry experience with an IT company, vendor partner, construction or accountancy

The successful applicant(s) should possess the following attributes;

  • Ideally be educated to degree level or have qualifications in accountancy, surveying, information systems or information technology
  • Have excellent interpersonal skills
  • Hold a full driving licence – you will need to be prepared for regular UK based travel.

For more information please contact Lindsey Balchin


Our Services

As COINS functionality is vast, customers are often unsure of how to move forward with COINS but have an end goal in mind and most importantly, they want to get the best out of their COINS investment.

We welcome your requests and queries, our consultants will work with you through this process in simple steps;

Scope, Build, Test and Follow Up.

Please select one of the above icons to read more about our services or get in touch by email or phone.

  • Implementation – guidance, planning and training of COINS modules new to your company
  • Training – one-to-one or group, your place or ours
  • Support – we can help with all your COINS queries
  • Upgrades - coordination with COINS tech to ensure your upgrades run smoothly to suit you
  • Minder – our annual advice and support service, designed to bridge the knowledge gap between your team and COINS’ team.



Guidance, planning and training of COINS modules new to your company including:

  • Project management for both individual and multi-module COINS projects
  • Testing
  • Training
  • Post Go-Live support.

Helping implement process improvements which suit your business size and focus – whether you are a Housebuilder or Contractor.



Training Services

One-to-one or group, your place or ours. Modules covered are:

  • Training on all COINS modules from beginners to advanced users
  • Introduction to OA for users migrating from COINSplus
  • Step by step training on using new modules from scratch or in harmony with your current use of COINS
  • Walkthrough of individual modules in detail.  How to use effectively in line with your business processes.


Support Services

We can help with all your COINS queries such as :

  • User security set up and administration
  • Advice on how to get the most out of your COINS licences
  • System maintenance for your companies, environments and COINS modules
  • Troubleshooting and general COINS queries
  • Support triage – logging bugs on your behalf with COINS.

If you have an existing or wish to log a new support ticket, please log into the Help-Desk Portal below.


If you are experiencing difficulties with acessing the Help-Desk, please contact us direct;


System Upgrade Services

Upgrade process management is provided usually as part of our fixed fee ‘Minder’ service but can be contracted separately.

We co-ordinate the timing and deilvery of your upgrade process which is as follows:

  1. Advising on the optimum version of COINS to run
  2. Agreeing a Regression test schedule with you
  3. Scheduling with COINS the test and LIVE upgrades
  4. Overseeing the upgrade of ‘copy of’ LIVE
  5. Conducting Regression tests on your behalf and liaising with COINS on problem resolution
  6. Test completion confirmation with COINS
  7. Overseeing the LIVE upgrade
  8. Fast response support for post-upgrade issues.

Generally we can complete the entire process above in 2-3 weeks from start to finish, whilst ensuring that there will be no failings in critical processes post upgrade.


Minder services

The purpose of the Minder Service is to bridge the gap between users of COINS and the COINS Support desk.  We do this by managing and administering the COINS system on your behalf meaning that you do not need to develop knowledge and expertise in areas that are not often used by you or require a degree of technical expertise which you may find difficult to develop or retain.

The service covers:

  • Administration of users, modules, companies and environments
  • Assistance with upgrades including liaison with COINS, full QA testing and sign off
  • Service packs and fix deployment
  • Support from Henley Information Systems – log your queries on our Ticketing System for prompt turnaround and track call progress
  • Logging and progressing tickets with COINS tech. on your behalf
  • Form changes – aesthetic changes to existing printed documents
    (orders, invoices, certificates, remittances).


Henley Information Systems in the Community

Henley Information Systems has an active interest in the local community, supporting and sponsoring charities, events and sports teams.

PIP - Pursuing Independent Paths Mountain Bike Challenge

We are proud to be an ongoing supporter of the PIP Mountain Bike Challenge held each year for the charity, PIP, extending independence and choice to people with learning disabilities.

Whether you’re a keen cyclist looking for a new challenge or just looking for a fantastic day out, The PIP Mountain Bike Challenge is for everyone.

Last year, the team of  88 riders raised an amazing £32,000.

This years event will be held from Lovibonds Brewery on Saturday 15th October 2016.

Download the information leaflet here

Mountain Bike Challenge


Henley Information Systems staff, Emma, Jo & Tara are undertaking this years challenge.

Please support us in helping this great cause by donating here;



In association with;


Henley Hares Running Club

Not only do we support and sponsor the Henley Hares running group, we also participate and run in the regular events held in and around the beautiful town and countryside.

Find the Hares on RunEngland